25th May 2006
Delta Air Lines Owes Me $309!
This is sooooo irritating. I flew up to Boston and back on business Tuesday. Of course it was an e-ticket, and because I wasn’t checking any baggage, I got my boarding pass printed out at one of those kiosks, which is my routine. I fly a lot, so I have the drill down pretty well. But this was a new one.
Today, I look at my bank statement online, and see that I somehow managed to buy a one-way ticket from the kiosk for my return flight from Boston. The effing kiosk ran a con on me!
I remember nothing unusual about the kiosk interface. It all seemed routine. I entered my personal credit card in the kiosk as its means of identifying me, I noted my flight, and it printed the boarding pass. All perfectly normaly. No “Please enter your PIN code now,” no “Are you sure you want to purchase this ticket?” Just, “Okay, Mr. Bruner, you’re all set, have a nice day” (not an actual quote, but you get the idea).
So now I have to spend half my morning fighting on the phone with Delta reps, I’m sure. Meanwhile, my company’s travel agency has confirmed that my return ticket is still open.
Be warned: the airlines have found yet another way to screw their customers: the shell game.
UPDATE:
Thanks to the efforts of the excellent team of travel agents at my company, it looks like Delta will refund me for the snafu. Thanks Joanne!
FURTHER UPDATE:
They paid up. Thanks again, Joanne!
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